Product Description

ADVANCED TICKETING

Deliver personalized support fast

Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.

SELF-SERVICE

Deflect FAQs and optimize agent workload

Automate self-service with a scalable knowledge base and custom widgets to help customers find answers faster. Integrate your portal with custom apps to solve specific business needs and deliver a tailored self-service experience.

AI-POWERED AUTOMATIONS

Optimize operations with AI-powered automations and workflows

Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations. Improve productivity and efficiency with generative AI that assists agents at every step, enabling them to deliver accurate resolutions.

COLLABORATION

Bring teams together for the future of hybrid work

Empower agents with collaboration tools to help them engage with the right experts from cross-functional teams and provide faster, more consistent service on complex inquiries.

ANALYTICS

Leverage proactive AI-driven insights to optimize support

Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.

CUSTOMER SERVICE SUITE

Get bots, ticketing, and conversations in one unified solution

Deliver exceptional customer service with Freshworks Customer Service Suite. From AI-powered conversations and no-code bots to efficient ticket management, the Suite enables you to improve productivity and exceed expectations.

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Payment Terms︰ TT

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